T
tmeyers
Guest
For what it is worth following is a note I am sending to NCL. If you are on this voyage perhaps it will be of value to you. One way or the other exercise the power of the Internet and let NCL know how you feel:
Colin Veitch
NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, Florida 33126
Mr. Veitch;
I am booked on my second and what I suspect will be my final NCL trip. I am ship shopping for a future trip and and booked this second trip was based on my experience during my first cruise with you. I visited your site to prepare for my departure and noted the Norwegian Crown 8/26 notice. My change of heart toward NCL is based on your handling of this situation. I accept that mechanical failure may be to some extent beyond your control but it is much more within your control then in it is mine. You response to this situation is entirely within your control and is not acceptable. I am guessing that your accommodation for the onboard passengers is similar to that of the embarking passengers but I will restrain my comments to that the facts provided on your site. You offer does not begin to make whole your customers inconvenience. A one seventh onboard credit and future cruse credit does not cover an additional nights stay in New York city on short notice. As an 40 year old taking my tenth cruise in six years this will impact your business both from myself and the great number(up to 200+) fellow passengers that have traveled with me. I am fiercely brand loyal and always trend to the high end. I would have to guess that I am your dream demographic.
NCL seems to think of itself as a market leader. Garden Villas are brilliant! Your Freestyle program has obviously impacted the industry but don't fool yourself NCL is clearly not interested in differentiating yourself from the competition. Your marketing department can say what they may but your operation had better be able to back it up. You spend a great deal of money to get my attention, then you do something short sited like this. I am disappointed that a company that is doing so much right would handle something so poorly. You treated this as a problem to be dealt with and not an opportunity. This does not affect me directly but I suggest you take this note very seriously. I rarely complain to a company as I view it as helping a misguided business and I quite honestly do not care to help a company that has failed me and does not value my patronage. Now to the point of this message; I want to help your customers. I assume that you will sweeten the pot for passengers that complain; to that end I will ensure that this message makes the rounds and is posted to the multiple forums on the internet; starting with this voyages Cruise Critic Roll Call. Perhaps a few folks will read it and you will face a petition similar to that of the QM2 after a propulsion delay on their way to Rio for Carnaval. http://news.bbc.co.uk/2/hi/americas/4640436.stm
Viva la Internet,
-- Troy Meyers
Colin Veitch
NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, Florida 33126
Mr. Veitch;
I am booked on my second and what I suspect will be my final NCL trip. I am ship shopping for a future trip and and booked this second trip was based on my experience during my first cruise with you. I visited your site to prepare for my departure and noted the Norwegian Crown 8/26 notice. My change of heart toward NCL is based on your handling of this situation. I accept that mechanical failure may be to some extent beyond your control but it is much more within your control then in it is mine. You response to this situation is entirely within your control and is not acceptable. I am guessing that your accommodation for the onboard passengers is similar to that of the embarking passengers but I will restrain my comments to that the facts provided on your site. You offer does not begin to make whole your customers inconvenience. A one seventh onboard credit and future cruse credit does not cover an additional nights stay in New York city on short notice. As an 40 year old taking my tenth cruise in six years this will impact your business both from myself and the great number(up to 200+) fellow passengers that have traveled with me. I am fiercely brand loyal and always trend to the high end. I would have to guess that I am your dream demographic.
NCL seems to think of itself as a market leader. Garden Villas are brilliant! Your Freestyle program has obviously impacted the industry but don't fool yourself NCL is clearly not interested in differentiating yourself from the competition. Your marketing department can say what they may but your operation had better be able to back it up. You spend a great deal of money to get my attention, then you do something short sited like this. I am disappointed that a company that is doing so much right would handle something so poorly. You treated this as a problem to be dealt with and not an opportunity. This does not affect me directly but I suggest you take this note very seriously. I rarely complain to a company as I view it as helping a misguided business and I quite honestly do not care to help a company that has failed me and does not value my patronage. Now to the point of this message; I want to help your customers. I assume that you will sweeten the pot for passengers that complain; to that end I will ensure that this message makes the rounds and is posted to the multiple forums on the internet; starting with this voyages Cruise Critic Roll Call. Perhaps a few folks will read it and you will face a petition similar to that of the QM2 after a propulsion delay on their way to Rio for Carnaval. http://news.bbc.co.uk/2/hi/americas/4640436.stm
Viva la Internet,
-- Troy Meyers
