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Thanks for information -Bseabob - it's got a lot of information that will be helpful to others.  Juneau has the tour booths right on the pier.  I know that Skagway does not have that.  In fact, I have heard that Skagway is really strict with some tour operator's.  They can get fined for just being on the street or sidewalk trying to solicit tourist.  So if you don't have a good location to attract the crowds you are out of luck.  Some others have more leverage than others.  Its really too bad because it is such a neat little place but when you learn about the underhanded things - it kind of loses its appeal.  At least - you can go somewhere else out of Skagway if you want too.