Bad Quote

[Marc 2421]

Today we called our TA to price an upgrade to a JS on the Jewel of the Seas that we are doing a b2b on in December. He calls back with what we feel is a good price...so we tell him to go ahead with upgrade and give him a cabin number to book. He calls them to do the upgrade and is told that his figures are wrong ....he talks with a supervisor and is advised that nothing can be done. The correct figure was almost double that of the original quote. So that ended that dream.

 

[Jeanie]

Sorry to hear

 

[ShipMaven]

Sounds like your TA might have quoted for one segment instead of b2b?

 

[Marc 2421]

No he had two different quotes...not just one total.

Sounds like your TA might have quoted for one segment instead of b2b?

 

[Beryl]

I'm sure you were very disappointed...on the plus side you're still cruising in your first choice of cabin category! Keep your eyes open...perhaps another opportunity will come your way!

 

[ShipMaven]

No he had two different quotes...not just one total.

I'm sorry this happened.

 

[Marc 2421]

UPDATE... I had posted about this situation on their Facebook page. Today I received a call from my TA ...who was told that they saw the Facebook post and that they were issuing us a generous OBC for both legs of our b2b.

 

[Cruizer]

UPDATE... I had posted about this situation on their Facebook page. Today I received a call from my TA ...who was told that they saw the Facebook post and that they were issuing us a generous OBC for both legs of our b2b.

That is interesting.

 

[MrChuckFL]

If it sounds too good to be true then it usually is.

 

[griffinali]

Aawwww that is so bad… Keep on your spirits please.