Normal
We apparently had the only good butler on Princess before they did away with them. He was really great and took care of all the little extras for us, like making dinner reservations in the alternative dining room, sending our wine to the dining room each evening (and making sure they took care of it-one night the waitstaff "lost" our wine and our butler came down and went to bat for us, it was instantly "found"), arranging our renewal of vows, making spa appointments, getting our formal clothes pressed, and more that I can't remember. Yes, we could have done all this with out him, but this allowed us to make ONE call, ONE point of contact. We loved it. We tipped him very well, and I am glad I did since no one else has claimed a positive experience.