I understand that you are frustrated, and rightfully so. These days, the cruise boards are loaded with threads from people who are having problems with Carnival's so called customer service. I have been extremely lucky, knock on wood, that I have not run into any issues that you, and many others have run into. Following your situation closely from the beginning, things just didn't make sense to me. First, not price protecting you when they displaced you due to a charter, was just wrong. Secondly, how they handled that first price drop boggled my mind. Under the ES rules, if you qualify for a price drop, and it is before final payment, you are given a price reduction on your remaining balance, NOT OBC. OBC's or upgrades are only supposed to happen AFTER final payment. On top of that, refusing to give you the $20. dollar price reduction, but giving you a $25. OBC, made no sense at all. I believe the gist of the problem is, that after the Triumph issue, there have been so many different fares and "specials" ($50. OBC, Half Deposits, etc. etc.), that the waters have been so muddied, that Carnival's booking system, and the people that use it, are in a perpetual state of confusion. It's probably going to take some time before this situation resolves itself. In the meantime you, and many, many others will continue to be frustrated. Have your TA keep at it, and hopefully, eventually, you will get satisfaction.
