Normal
cruizer, i think this is simply a case of carnival running too many promotions so close together in a short period of time. I think had they just run two or three promotions in that same short period of time there wouldn't have been nearly the confusion, or seemingly lack of service(but i believe carnival ran 5 separate promotions in the space of a month and a half). add to that fiasco, tens of thousands of guests trying to get the best rates, and OBC's for their monies worth and it must have been a nightmare for carnival's customer care center. bear in mind that that isn't even accounting for the calls they received from guests requesting other information such as special needs, cruise specific questions, and other general questions regarding their cruise and i think one can understand how something like this can happen. I am not saying carnival didn't drop the ball in regards to your situation(which they certainly did). I am certain you are not alone in receiving less than stellar customer service during this period. Which unfortunately, is simply carnival shooting themselves in the foot at a time when they could have risen to the top, and provided exemplary service which would have certainly guaranteed return customers. In my opinion, carnival would have benefited greatly by not only securing your price when they bumped you, but then by awarding you a price drop for having done so in the first place, as well as giving you the OBC when they screwed up... if for nothing else but say ooops we messed up, sorry about that. You would have been happy, came back here and posted a positive experience... probably would have been a little free-er with your wallet onboard(because we all know that when you recieve an OBC, you generally spend more than what you have in OBC)... but they didn't, and that is what is really dissapointing here. Not that you didn't get what you think you deserved... but that carnival didn't step up, and ensure their customer was happy.
cruizer,
i think this is simply a case of carnival running too many promotions so close together in a short period of time. I think had they just run two or three promotions in that same short period of time there wouldn't have been nearly the confusion, or seemingly lack of service(but i believe carnival ran 5 separate promotions in the space of a month and a half). add to that fiasco, tens of thousands of guests trying to get the best rates, and OBC's for their monies worth and it must have been a nightmare for carnival's customer care center. bear in mind that that isn't even accounting for the calls they received from guests requesting other information such as special needs, cruise specific questions, and other general questions regarding their cruise and i think one can understand how something like this can happen. I am not saying carnival didn't drop the ball in regards to your situation(which they certainly did). I am certain you are not alone in receiving less than stellar customer service during this period. Which unfortunately, is simply carnival shooting themselves in the foot at a time when they could have risen to the top, and provided exemplary service which would have certainly guaranteed return customers. In my opinion, carnival would have benefited greatly by not only securing your price when they bumped you, but then by awarding you a price drop for having done so in the first place, as well as giving you the OBC when they screwed up... if for nothing else but say ooops we messed up, sorry about that. You would have been happy, came back here and posted a positive experience... probably would have been a little free-er with your wallet onboard(because we all know that when you recieve an OBC, you generally spend more than what you have in OBC)... but they didn't, and that is what is really dissapointing here. Not that you didn't get what you think you deserved... but that carnival didn't step up, and ensure their customer was happy.
