C
cottonmather0
Guest
Has anyone else experience a problem with air arrangements to Vancouver? Specifically, we are honeymooning on the Infinity in September, cruising Alaska from Vancouver.
I made the reservations - purchased air arrangements with the cruise package - in January and found out today that they have "arranged" to fly us to Seattle and then bus us "about 4 hours" to Vancouver.
Is this normal?
My fiancee and I certainly do not want to get up and catch a 6:00am flight the day after our wedding, then fly 6 hours to Seattle and then get on a bus and ride another 4 hours to Vancouver.
At the time I made the reservation I could have purchased direct tickets to Vancouver (from Houston) for approximately the same price as Celebrity was offering, but I liked the idea of having our airport baggage and transport taken care of. Now I think I made a mistake. Not only is there a bus ride included, they are also expecting us to change planes in Phoenix and fly America West, my LEAST favorite airline.
I called Celebrity today and was given the run-around and was told that I was requesting "custom air" and that it's now "too late" to change the arrangements, but that a manager would call me back tonight to come up with a solution. I didn't even approach the subject of a refund, but now I think I might have to do this and pony up another $500 to buy a direct ticket of my own as the price has increased substantially since January. Was I being unreasonable or naive to expect a direct air ticket to the point of departure?
I am not happy!
Any advice or help is appreciated. I might not be so upset if this weren't my honeymoon, after all.
I made the reservations - purchased air arrangements with the cruise package - in January and found out today that they have "arranged" to fly us to Seattle and then bus us "about 4 hours" to Vancouver.
Is this normal?
My fiancee and I certainly do not want to get up and catch a 6:00am flight the day after our wedding, then fly 6 hours to Seattle and then get on a bus and ride another 4 hours to Vancouver.
At the time I made the reservation I could have purchased direct tickets to Vancouver (from Houston) for approximately the same price as Celebrity was offering, but I liked the idea of having our airport baggage and transport taken care of. Now I think I made a mistake. Not only is there a bus ride included, they are also expecting us to change planes in Phoenix and fly America West, my LEAST favorite airline.
I called Celebrity today and was given the run-around and was told that I was requesting "custom air" and that it's now "too late" to change the arrangements, but that a manager would call me back tonight to come up with a solution. I didn't even approach the subject of a refund, but now I think I might have to do this and pony up another $500 to buy a direct ticket of my own as the price has increased substantially since January. Was I being unreasonable or naive to expect a direct air ticket to the point of departure?
I am not happy!
Any advice or help is appreciated. I might not be so upset if this weren't my honeymoon, after all.