B
Born To Cruise
Guest
Hi all,
Need advise. We are booked on the Summit for Sept 16, 2005 including air and transfers. As Captain's Club members we were allowed an air deviation at no addit'l charge.
The air is booked thru Celebrity (on Continental) and we come into Vancouver 2 days early on 9-14-05.
I used my Marriott Rewards for a two day pre-cruise stay at the Marriott Pinnacle (downtown - 2-3 blocks from cruise port).
I spoke with Celebrity yesterday about the transfer from the airport to town and was advised they WOULD
NOT provide the transfer and WOULD NOT REFUND the cost of the transfer. "I'm not happy" would be
an understatement. I'm being told that because I did not book my hotel thru them, they will not provide the transfer on the earlier date. However, if I had booked my pre-stay with them, they would then provide the transfer. To get to the "their" pre-stay hotel, you have to drive within ONE block of the Marriott. (OK fine, take me to your hotel and I'll catch a cab to take me one block to the Marriott.)
My position is: they owe me the transfer to the pier (which is 2-3 blocks) from the hotel regardless of the day I arrive, as you can "buy" the transfers as a separate item if you arrange your own air.
Has anyone else ran into this problem?????? What do you think???
Need advise. We are booked on the Summit for Sept 16, 2005 including air and transfers. As Captain's Club members we were allowed an air deviation at no addit'l charge.
The air is booked thru Celebrity (on Continental) and we come into Vancouver 2 days early on 9-14-05.
I used my Marriott Rewards for a two day pre-cruise stay at the Marriott Pinnacle (downtown - 2-3 blocks from cruise port).
I spoke with Celebrity yesterday about the transfer from the airport to town and was advised they WOULD
NOT provide the transfer and WOULD NOT REFUND the cost of the transfer. "I'm not happy" would be
an understatement. I'm being told that because I did not book my hotel thru them, they will not provide the transfer on the earlier date. However, if I had booked my pre-stay with them, they would then provide the transfer. To get to the "their" pre-stay hotel, you have to drive within ONE block of the Marriott. (OK fine, take me to your hotel and I'll catch a cab to take me one block to the Marriott.)
My position is: they owe me the transfer to the pier (which is 2-3 blocks) from the hotel regardless of the day I arrive, as you can "buy" the transfers as a separate item if you arrange your own air.
Has anyone else ran into this problem?????? What do you think???