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I had a terrible experience with Celebrity customer service. I had to leave the Infinituy after 2 days into a 7 night cruise due to problems with my heart.  I contacted Celebrity when I got home and told them everything and also provided the staff obnboard had given me.  The agent was very nice and offered me a susbstantial portion of my cruise refunded.  I wa gateful and thought no more about it.


The refund never came and I called about 2 months to check.  I was told that the conversation had not been documented and that Celebrity would not honor the commitment made by their Customer Service agent.  I was very upset and many weeks and letters later decided it was not worth it.  They would not budge and were totally obnoxious.


I handle this by never sailing Celebrity and also by passing on this information whenever I can.  It was most unprofessional.


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