Normal
I had a terrible experience with Celebrity customer service. I had to leave the Infinituy after 2 days into a 7 night cruise due to problems with my heart. I contacted Celebrity when I got home and told them everything and also provided the staff obnboard had given me. The agent was very nice and offered me a susbstantial portion of my cruise refunded. I wa gateful and thought no more about it.The refund never came and I called about 2 months to check. I was told that the conversation had not been documented and that Celebrity would not honor the commitment made by their Customer Service agent. I was very upset and many weeks and letters later decided it was not worth it. They would not budge and were totally obnoxious.I handle this by never sailing Celebrity and also by passing on this information whenever I can. It was most unprofessional.
I had a terrible experience with Celebrity customer service. I had to leave the Infinituy after 2 days into a 7 night cruise due to problems with my heart. I contacted Celebrity when I got home and told them everything and also provided the staff obnboard had given me. The agent was very nice and offered me a susbstantial portion of my cruise refunded. I wa gateful and thought no more about it.
The refund never came and I called about 2 months to check. I was told that the conversation had not been documented and that Celebrity would not honor the commitment made by their Customer Service agent. I was very upset and many weeks and letters later decided it was not worth it. They would not budge and were totally obnoxious.
I handle this by never sailing Celebrity and also by passing on this information whenever I can. It was most unprofessional.