R
RockvilleRick
Guest
We just got back from a 7 day Infinity cruise (2/5 to 2/12). It was probably the best of the seven cruises we have taken except for the breakfast in the Trellis prior to debarkation. The atmosphere in the Trellis that morning was one of confusion with more than a moderate amount of staff indifference. Upon arriving at the Trellis we were not escorted to the main entrance but were instead directed to a side opening near in the railing. We had to walk past several crowded tables with little space between them. Once at the table we realized that while there were coffee saucers there were no cups. After a few minutes observing many waiters hustling around we were able to get the attention of one who asked us if we wanted coffee. When we pointed out that we had no cups he disappeared. After a few minutes another waiter arrived with coffee and when we pointed out that there were no cups he managed to get some. We also requested some water...unlike previous meals no one had bothered to fill our water glasses. Attempts at getting decaf for one of our group proved useless. Our breakfast orders were not taken for a few more minutes with the food arriving a good ten minutes at least later...much slower than all week. My order had to be sent back twice before it was correct. The maitre d was near the center of the room the entire time and unlike other meals, he made no effort at involving himself. Each time I looked in his direction he seemed to be looking over the heads of everyone, reluctant to make eye contact. The mutual feeling in our group was that since tips had been given out the night before there was no further incentive for good service at the debarkation breakfast.
