Normal
About a week and a half ago I emailed CCL at approximately 10:00 AM with some compliments and one concern. By 12:30 PM, CCL had addressed my concerns. I had received a reply. Also CCL had contacted my TA and she and she further addressed my concern to CCL. In short everything was rectified within 2 1/2 hours. They just couldn't contact me until almost 8 that night. But I did have a few phone messages and emails trying to contact me extremely fast.
