Cruizer
Staff Captain
| CARNIVAL SPLENDOR JANUARY 13, 2013 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| January 11, 2013 Hi there! Betcha can't wait for your cruise on Sunday, which is why we want to provide you with some important information regarding the arrival of the Carnival Splendor. On the previous cruise, the Carnival Splendor required necessary repairs on the seals of the ship's propulsion shafts as a result of damage caused by underwater fishing nets. All other shipboard systems and hotel services continue to function as normal. Unfortunately, the repairs are taking longer than expected and the ship will need to remain in Puerto Vallarta until this afternoon. I am sorry to say that our plans now call for the ship's arrival into Long Beach to be delayed until Monday morning (to be confirmed later this afternoon). If our plans proceed as expected, our scheduled 6-day cruise will be shortened to a 5-day cruise, with two full day visits to Cabo San Lucas (eliminating the call to Puerto Vallarta). Check-in for your cruise is now scheduled for Monday, January 14, 2013, from 12:30PM to 3:30PM, and sailing is set for 4:30PM. Below is the revised itinerary:
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| We know how much you were looking forward to this vacation and sincerely apologize for this disruption to your cruise. We kindly ask you consider the following options: Sail with us and receive a: • One-day pro-rated refund of your cruise fare (refunded within the next 2 weeks) • $50 per person on board credit • Refund of the difference in government fees and taxes, if applicable • Gratuity adjustment to reflect the shortened voyage • Refund for shore excursions purchased for Puerto Vallarta We realize this is an unexpected change in your travel plans and certainly hope you still cruise with us. However, should you wish to cancel or reschedule, please contact 1-800-CARNIVAL to request a refund or select another date for your cruise. We will provide you with an update on our arrival plans by 7:30PM EST. Once we have a definitive arrival time, guests who purchased flights with Carnival's FlyAweigh program will automatically have their flights adjusted. Guests with independent flight arrangements should not make any changes to your travel plans until our next update. However, should you incur any fees for air changes, you will be reimbursed up to $200 per person (please email receipts to guestcare@carnival.com). Once again, we're very sorry for this change and truly regret the disruption to your vacation plans. Most importantly, we are looking forward to having you sail with us aboard the beautiful Carnival Splendor. Sincerely,
Vice President - Guest Services |
