Customer Service

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LLoyd

Guest
We paid for our retirement cruise to Alaska,on the Carnival Spirit, including all shore excursions over a two year period. In May of 2006 my wife had heart stints installed. While on the cruise she started having chest pains. We tried to swap a shore excursion for one less stressfull. The shore director told us we had to go anyhow people are always trying to get out of what they signed up for.Afterall she did not have heart surgery yesterday. What a crass uncaring statement!! We got home on 9/3/06, on 9/7/06 she had a stress test, on 9/13/06 she had quadruple bypass. What great customer service for anyone. And we are fourtime quest of Carnival.
 
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SandyBeach

Guest
That is distressing to hear. I'm so glad your wife made it back home without further complications...especially considering she needed surgery. Did you happen to take out insurance before going? If you did and you skipped that excursion you should be able to get reimbursement from the insurance company.

I've heard recently that the staff on the Spirit is not up to Carnival's usual standards. I'd also write Carnival - snail mail - and let them know what happened and who you talked with that treated you so badly. And let them know you are disappointed enough with them to possibly not travel on them again.
Perhaps they can give you some sort of restitution.

I don't understand why some of these people - Carnival or others - become so unfeeling. Makes you wonder how many times they've been taken by people "pretending" this or that...or if it's something totally different altogether.
 
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LLoyd

Guest
Thanks for your concern and compassion Sandy. I not only complained on board, I wrote Carnival an E-mail to which I received no response. I then called Carnival and talked to Eileen in the presidents office. She refused to give us reimbursment $220.00. In stead she mailed us $50.00 apiece on board credit to be used within 18 months and non transferable. Pretty safe bet they will never pay that.We cannot afford to go cruising that often. They pretty well know most people can't.
 
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LLoyd

Guest
I am happy to report that I just talked to the Senior Officer of guest relations and resolution. After a brief set of questions he was very apoligetic and said he would see to a review of customer service agents and procedures. He is sending a complete refund for the shore excursion as well as a discount on our next cruise. I was happy to get the refund, it was unexpected for anything else. That is the Carnival that so many of us have come to know.THANKS
 
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