Did you get your survey?

C

cruisebuddy

Guest
I received a survey from RC/C/Az regarding a list of principles that they are holding themselves accountable to. Kind of like the "passengers bill of rights." Only problem is, most of them were obvious. It talks about how they will do their best to keep you safe, how they will offer refunds or partial refunds if your cruise is cancelled or a port gets cancelled, etc.

I bring this up so that, if you get the survey as well, you can be prepared to respond to them with some concerns or suggestions that you may have. Personally, I haven't been disappointed with either company's service, but offered a few thoughts of my own. Hey, it's competitive out there. I'm glad to see that they are stepping up.
 
J

JanePT

Guest
I did receive a cruise survey after our April 2007 Hawaii cruise on Ininity wherein we did experience some "issues" both with the ship/cruise in general and some specific personal issues. I answered the survey thoroughly and thoughtfully. To date, I have not heard a word back. I sincerely hope someone is reading them -- and not using the survey as a way to "decompress" and forget about some very real problems I believe Celebrity is experiencing. I have enjoyed all our Celebrity cruises and hope to continue to in the future.
 
B

BSeabob

Guest
Nothing up here as yet !!!!!

I always really wondered about these things and the one you fill out on board... right?

But you know over the years the suggestions that we have made have usually been put into policy..
I'm thinking others might have suggested the same thing, lol.
 
B

BruinSteve

Guest
I haven't received a thing!

...and I'm a Diamond C&A member and an Elite Captains Club member...
...and was on an RCCL cruise less than 4 months ago and have both an RCCL cruise and a Celebrity cruise booked in the next 9 months...

You'd think I'd be someone whose opinions they'd want?
 
W

wave runner

Guest
Bruin Steve: I am with you. We have sailed Celebrity many times and have not received anything either. Maybe they just use some kind of a small random sampling to draw conclusions, who knows!
 
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