B
BostonsJ
Guest
I have a friend who has a saying. When someone is really tired, stressed or sick or a combination of all of the above you just "Don't Poke the Bear!" And that is the best saying for me because I have a 40 mile fuse but when I'm sick or stressed or overtired you just don't poke me with a big stick because that is when I am going to blow. And because I don't blow very often when I do it is like a howitzer when I go off. Bad I know.
Well last week I was sick.....I'm OK now just a major allergic reaction to prednisone. I had to almost cold turkey off of the prednisone and have felt lousy as a result.
Anyway when I filled the prednisone at the you know the name large all over the country pharmacy (Connie I'll give you 3 guesses and the first 2 don't count):grin I filled another topical prescription although I didn't really need it until I came off the pred. So they didn't have it in the quantity(size Tube gigunda) that it was prescribed at. I said OK this will be fine until you can get it in just call me. SO THEY CHARGED ME THE FULL DEDUCTIBLE, BILLED MY INSURANCE FOR THEIR ENTIRE COST(I know because I checked the website of my insurer) but I never got a call. I was fine with the whole thing and didn't give them a hard time about not having my medication.
So I had another prescription to fill today, rather than run in there last week when I was so sick I just figured I'd do it today.
Well the new prescription once again they don't have and it is something the doctor wanted me on ASAP because of complications of coming off of the pred the wrong way. Can't get it until Monday. OK I still don't flip out on them because that's just the way it is sometimes with less frequently prescribed drugs. I was polite and said OK I guess I'll check in with you Monday even though I needed it today.
So I tell them I should have another paid for already prescription which they had to order because they didn't have the right quantity. She said nooo I said yes and told her the name. She said well I just put that back on the shelf we can only keep it out 7 days. Today was day 8. I said well I'm sorry I was sick last week and had enough to get me through until this weekend when I was planning to find out what was going on and never got a call so I didn't rush here. We are talking about 800.00 worth of drugs that the insurance company paid for and I paid my co-pay.
So the pharmacist is slamming around refilling my order and then he comes over. This guy is generally very nice..he snapped at me you only have seven days to pick up a prescription. Now there are about 6 other people standing there. Now he said, I'm required by the insurance company to charge you another decutible. I said I never got a call and I was sick. He said we called. That was it! He was rude and totally unprofessional in the way he spoke to me. So I said your white coat says that you work for Walgreens not #$%^ Insurance am I mistaken about that? So really you are telling me Walgreens requires you to charge me again for what you didn't have last week?
I said I would be fine paying another deductible if when I came in here and didn't have my full prescription if you only charged me for 1 /10th of what was prescribed because that is all you dispensed at the time, but you charged me full price and I happened to be a very sick woman most of last week and you never called me. I said I didn't get rude with you or unprofessional, no I told you it was OK not a problem, just as I did earlier on my newest prescription that you don't have. Now you talk to me like I'm an 8 year old? I said it doesn't work that way! Our Machine......I said stop right there your machine never left me a message your machine never called me and before you ever put a medication back on the shelves that I and my insurance company have paid for in full, you had better make a real person phone call or I'll call my insurance company and make sure they know you charged them for drugs you did not dispense.
He knew then he had poked the bear big time! He said I'll waive it this time. I said no that is not good enough, people take drugs because they are ill, and they can't always come back for a drug you are short of, in your time frame. So either you don't charge them for it or....you make good on your promises. And I said, if this ever happens to me again I'm going up the food chain I promise you that. Now you have a great day and I'm sorry I put you out of your way but you had better remember something you are dealing with people, sick people and you don't treat them like children without and yell at them. You overstepped the bounds of professioalism and customer service I told him. And I said, the only reason I'm not dialing your corporate office this very minute is because I hope and pray you are just having a very bad day because you have never been rude to me before but this was your one and only shot so remember my name.
I walked out of there 30 minutes later while Mike waited in the car. When I told him he said tell me you didn't pay another co-pay. I said do I look stupid I'm flippin mad but I"m not stupid! Mike said well did they call around and try to get you the drugs you need? I said no I was so flippin mad I just told him off and walked out.
His response "Don't poke the Bear"!. :lol :lol He just bought me a canvas bag to carry my lunch to work with that phrase on it. :lol I'm over it now but boy that young man figured out pretty quick he had stepped in it big time. As a retail manager I would have fired on the spot anyone who treated a customer like that!
Well last week I was sick.....I'm OK now just a major allergic reaction to prednisone. I had to almost cold turkey off of the prednisone and have felt lousy as a result.
Anyway when I filled the prednisone at the you know the name large all over the country pharmacy (Connie I'll give you 3 guesses and the first 2 don't count):grin I filled another topical prescription although I didn't really need it until I came off the pred. So they didn't have it in the quantity(size Tube gigunda) that it was prescribed at. I said OK this will be fine until you can get it in just call me. SO THEY CHARGED ME THE FULL DEDUCTIBLE, BILLED MY INSURANCE FOR THEIR ENTIRE COST(I know because I checked the website of my insurer) but I never got a call. I was fine with the whole thing and didn't give them a hard time about not having my medication.
So I had another prescription to fill today, rather than run in there last week when I was so sick I just figured I'd do it today.
Well the new prescription once again they don't have and it is something the doctor wanted me on ASAP because of complications of coming off of the pred the wrong way. Can't get it until Monday. OK I still don't flip out on them because that's just the way it is sometimes with less frequently prescribed drugs. I was polite and said OK I guess I'll check in with you Monday even though I needed it today.
So I tell them I should have another paid for already prescription which they had to order because they didn't have the right quantity. She said nooo I said yes and told her the name. She said well I just put that back on the shelf we can only keep it out 7 days. Today was day 8. I said well I'm sorry I was sick last week and had enough to get me through until this weekend when I was planning to find out what was going on and never got a call so I didn't rush here. We are talking about 800.00 worth of drugs that the insurance company paid for and I paid my co-pay.
So the pharmacist is slamming around refilling my order and then he comes over. This guy is generally very nice..he snapped at me you only have seven days to pick up a prescription. Now there are about 6 other people standing there. Now he said, I'm required by the insurance company to charge you another decutible. I said I never got a call and I was sick. He said we called. That was it! He was rude and totally unprofessional in the way he spoke to me. So I said your white coat says that you work for Walgreens not #$%^ Insurance am I mistaken about that? So really you are telling me Walgreens requires you to charge me again for what you didn't have last week?
I said I would be fine paying another deductible if when I came in here and didn't have my full prescription if you only charged me for 1 /10th of what was prescribed because that is all you dispensed at the time, but you charged me full price and I happened to be a very sick woman most of last week and you never called me. I said I didn't get rude with you or unprofessional, no I told you it was OK not a problem, just as I did earlier on my newest prescription that you don't have. Now you talk to me like I'm an 8 year old? I said it doesn't work that way! Our Machine......I said stop right there your machine never left me a message your machine never called me and before you ever put a medication back on the shelves that I and my insurance company have paid for in full, you had better make a real person phone call or I'll call my insurance company and make sure they know you charged them for drugs you did not dispense.
He knew then he had poked the bear big time! He said I'll waive it this time. I said no that is not good enough, people take drugs because they are ill, and they can't always come back for a drug you are short of, in your time frame. So either you don't charge them for it or....you make good on your promises. And I said, if this ever happens to me again I'm going up the food chain I promise you that. Now you have a great day and I'm sorry I put you out of your way but you had better remember something you are dealing with people, sick people and you don't treat them like children without and yell at them. You overstepped the bounds of professioalism and customer service I told him. And I said, the only reason I'm not dialing your corporate office this very minute is because I hope and pray you are just having a very bad day because you have never been rude to me before but this was your one and only shot so remember my name.
I walked out of there 30 minutes later while Mike waited in the car. When I told him he said tell me you didn't pay another co-pay. I said do I look stupid I'm flippin mad but I"m not stupid! Mike said well did they call around and try to get you the drugs you need? I said no I was so flippin mad I just told him off and walked out.
His response "Don't poke the Bear"!. :lol :lol He just bought me a canvas bag to carry my lunch to work with that phrase on it. :lol I'm over it now but boy that young man figured out pretty quick he had stepped in it big time. As a retail manager I would have fired on the spot anyone who treated a customer like that!
..just too bad I had passed the baton to you a couple weeks ago..