email address for Dan Hanrahan, CEO of Celebrity Cruises

[Taffgirl]

Does anyone have the email address for the CEO of Celebrity - Dan Hanrahan? I have been trying to get an answer to a question for 10 weeks, and I am so frustrated that I want to email him direct. Please can anyone out there help me?
Thanks!

 

[ShipMaven]

Is it a question you can post here on Cruise @ddicts - someone might have an answer for you, though I understand it's frustrating when you try to contact a cruise line for information and they're unresponsive.

 

[BSeabob]

I always have just used the website or phoned... Some times took a while

 

[Taffgirl]

Hello Mary Ann, thanks for the reply. I've been trying to reserve something for a special date and keep hitting a brick wall, both with the Captain's Club and with the reservations dept. Enough is now enough as I've run out of time and I would like Dan Hanrahan to know how useless his employees are. If I send a complaint to Celebrity it will disappear and I will not get any joy at all. We have sailed with Celebrity many times - twice a year every year and are Elite members and have had this problem before and have complained about it but nothing gets done about it. I could send it via RCL but also have doubts whether it would reach him from there.
Bseabob suggested phoning - from Spain - not a good idea, it would cost more than the cruise and I have been trying to do this over the website for the past 10 weeks.

This is why I need the email address. Thanks anyway.

 

[Mbandy]

Hola!

On the face of it you sound like you're making a simple request but I suppose it would depend on exactly what you are trying to reserve. I can't imagaine why they couldn't assist you with your request. If it is a request that can not be accommodated, they should at least tell you why.

Since you are an elite member I might suggest sending your concerns to CaptainsClub@Celebrity.com

I'll send another tip in a PM.

 

[randy]

Aloha, Taffgirl-
I sent you a PM with the email addy.
Have a great cruise!

 

[Taffgirl]

Hi Mbandy, I've replied to your pm, thanks very much

 

[Taffgirl]

Hi Randy, I've replied to your pm, thanks very much

 

[Mbandy]

Hi Mbandy, I've replied to your pm, thanks very much

You're more than welcome :sunny: Glad it all worked out.

I hope you have a great cruise :beach:

Mb

 

[landrew]

I too would like Hanrahan's email address. The experience that I just had on the "new and improved" Celebrity Infinity was unbelievably poor. I and a great many other pax spent much of the cruise standing in line at Guest Relations with absolutely no evidence of responsiveness to a multitude of problems which were rather blithely attributed to this being "maiden voyage" which it in fact was NOT. Rather than submit a very limited post cruise evaluation to that same staff who has no apparent motivation to attend, I want to send a detailed review to Hanrahan before I decide whether or not to post it online. Thanks for any assistance.

 

[randy]

Landrew-
Sorry to hear that the Infinity isn't top notch. It was always one of our very favorite ships. Perhaps your email will help them fix what's wrong. I sent you a PM with the email address.

 

[nutlee]

can you please send me email address for Dan Hanraham. I do need it for some important information I have to share with him...

 

[Marge & Bo]

Hello,

I wonder if you would also be so kind as to send me Mr. hanrahan's email address? I have been unsuccessful in getting a returned call from a very nice supervisor i talked with last month and no one else seems to be able to help. I'm not a complainer normally but wanted to get some attention on a matter before i sail on my cruise next january. thanks

 

[John]

I would contact Celebrity Cruises directly and speak with them. I'm sure they will help you.