Normal
Sorry toi hear about your experience.I don't know the email address but there may be an email address on the Celebrity web site. I have tried emailing Celebrity and got no response at all. The best thing to do is to call customer service and ask to speak to a supervisor, as the person who first gets your call has no authority to do anything other than give lip service. If they still will not take care of the problem, don't give up because one unique things about Celebrity is that every time you ask a question of Celebrity customer service you will get a different answer. Keep calling until you get a fair and honest answer.Sometimes I have had limited sucess in using snail mail. Here is the address if you want to try that route:Dan HanrahanCOO Celebrity Cruises1050 Caribbean WayMiami Florida 33132Hope this helps.
Sorry toi hear about your experience.
I don't know the email address but there may be an email address on the Celebrity web site. I have tried emailing Celebrity and got no response at all. The best thing to do is to call customer service and ask to speak to a supervisor, as the person who first gets your call has no authority to do anything other than give lip service. If they still will not take care of the problem, don't give up because one unique things about Celebrity is that every time you ask a question of Celebrity customer service you will get a different answer. Keep calling until you get a fair and honest answer.
Sometimes I have had limited sucess in using snail mail. Here is the address if you want to try that route:
Dan Hanrahan
COO Celebrity Cruises
1050 Caribbean Way
Miami Florida 33132
Hope this helps.
