Normal
I have usually found customer service at Celebrity and Royal Caribbean to be very good so I'm sorry to hear about your bad experience.You didn't mention the circumstances surrounding your lost luggage. Was it Celebrity's fault? If so they should be helping you. Did you book through a travel agent? If so they should be helping you.I had a lost luggage issue when traveling on Royal Caribbean a couple of years ago. It was the airlines fault and even though I did not book my airline tickets through the cruise line, Royal Caribbean was extremely helpful (more so than the airline was).One suggestion is that you document every communication with Celebrity. Who you spoke with, the date, time and outcome of the call. If you do write a letter send it "certified" or "return receipt requested" so you'll know who it was delivered to.Good luck.
I have usually found customer service at Celebrity and Royal Caribbean to be very good so I'm sorry to hear about your bad experience.
You didn't mention the circumstances surrounding your lost luggage. Was it Celebrity's fault? If so they should be helping you. Did you book through a travel agent? If so they should be helping you.
I had a lost luggage issue when traveling on Royal Caribbean a couple of years ago. It was the airlines fault and even though I did not book my airline tickets through the cruise line, Royal Caribbean was extremely helpful (more so than the airline was).
One suggestion is that you document every communication with Celebrity. Who you spoke with, the date, time and outcome of the call. If you do write a letter send it "certified" or "return receipt requested" so you'll know who it was delivered to.
Good luck.
