Im not about to suggest that moonm didnt actually experience bad service or a bad sailing... but I would instead suggest that you go to the review section here, or any other cruise-info board, and read several reviews. This will give you a better overall picture, and lots of opinions to weigh. Everyone can have a bad experience now and then, and its really unfortunate since we pay a pretty penny for a cruise. See what the reviews say, gather and tally the positives and negatives....