Just returned from the Triumph last night!
Current cruise director is Matt -- an American from Ohio. He is very loud -- always shouting -- but fully of energy. He lets his staff do their jobs and he only mc's. His staff is everywhere and are very friendly and willing to help you have fun.
The wait staff can tell by the look on your face if you like your order. They will ask you if you want something else. Almost immediately it it will appear! You can sample anything on the menu. So if you don't like what you ordered, just ask for something else. I am amazed that it only takes 1 hour to eat! You never feel rushed. You have time to go to the rest room, get a drink, play bingo, shop, have a photo taken and still make the shows!
The photographers are amazing! They will let you decide how you want to pose and encourage you to take as many shots as you want. This way you are sure to get one you like. They have a lot of patience with children who can and are very difficult to photograph.
The disco has a schedule by ages that is strictly enforced. So everyone gets a chance to be with their age groups. Adults have the disco from 12 midnight on. Security is very visible and on hand to prevent any incidents.
The NY cheese cake is wonderful and addictive!
Cabins are very large and roomy and all your luggage will fit under the beds. Cabins are cleaned when you are out -- the way it should be.
One big problem with the ship, being built in 1999 there are dead ends and not all elevators go everywhere. If you want to go to the Lido deck buffet area you need to take the rear elevators. If you don't want to cross the pool area to get to the buffet, you need to take the very rear elevator that only goes to the 9th floor. The dining rooms are on decks 3 and 4 and block your access.
The good thing, you will get a lot of exercise walking around the ship!
Movies are shown in one of the lounges on port days. But you can watch them in the cabins. A lot of local TV stations are available in the cabin as well as CNN, TNT.
2 passengers had luggage that was destroyed just going from the pier to the ship. One passenger that I knew personally received a credit from the Purser's office and was able to buy a new American Tourister suitcase in Halifax. Now that is what I call customer service!
We had a problem with the lights in the cabin. We reported it and within 15 minutes the electrican was there replacing the blubs. We then received a form asking if the complaint was resolved to our satisfaction. After that another light bulb burned out and it too was replaced. However, there was a ballast problem with the flourscent light fixture that could not be fixed during the voyage. I must say they were on top of it.
MARAPRINCE
