Heard from HAL

  • Thread starter nickelslotsplease
  • Start date
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nickelslotsplease

Guest
Just wanted everyone to know what a class act HAL is. After my e-mail to them about our problems encountered on the Zuiderdam cruise, I received a very nice letter from them and a ship board credit to be used on another cruise with them. Being a new cruiser, I really didn't expect anything from them, but I was wrong. We will be sailing HAL again in the future. Being in the golf business for years, my DH and I are impressed by their followup to our e-mail. You usually do not get this type of concern, especially after you have already paid for the product. We are very impressed by them.
 
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sage

Guest
Thank you for the posting, and I'm glad to hear that you will be sailing HAL again. We seem to always hear about negative things and never about the nice things that happen. Thanks again.
 
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