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As most of you know, I've been a vociferous critic of Celebrity's land-based operation. I recently e-mailed them, citing our wonderful experience on the Horizon, contrasting it with the nightmare of trying to correct an overcharge, as well as their losing my Captain's Club coupon. I received a very polite response, apologizing for what was deemed "an unacceptable level of service," and was given the name of an individual to contact in the event of further difficulty. Additionally, I was offered a $100 cabin credit on my next cruise. I replied by thanking them for their attention to the issues I raised. I declined the shipboard credit, as I don't expect anything for nothing, and a monetary reward was not my objective. It would be enough for Celebrity to simply resolve matters in a prompt, courteous and professional fashion. They've promised to do so, and I'm willing to take them at their word. Boy, that 10-day Southern Caribbean itinerary on the Summit looks great!

<blockquote data-quote="Al" data-source="post: 697049"><p>As most of you know, I've been a vociferous critic of Celebrity's land-based operation. I recently e-mailed them, citing our wonderful experience on the Horizon, contrasting it with the nightmare of trying to correct an overcharge, as well as their losing my Captain's Club coupon. I received a very polite response, apologizing for what was deemed &quot;an unacceptable level of service,&quot; and was given the name of an individual to contact in the event of further difficulty. Additionally, I was offered a $100 cabin credit on my next cruise.&nbsp; I replied by thanking them for their attention to the issues I raised.&nbsp; I declined the shipboard credit, as I don't expect anything for nothing, and a monetary reward was not my objective.&nbsp; It would be enough for Celebrity to simply resolve matters in a prompt, courteous and professional fashion.&nbsp; They've promised to do so, and I'm willing to take them at their word.&nbsp; Boy, that 10-day Southern Caribbean itinerary on the Summit looks great!</p></blockquote><p></p>

[QUOTE="Al, post: 697049"] As most of you know, I've been a vociferous critic of Celebrity's land-based operation. I recently e-mailed them, citing our wonderful experience on the Horizon, contrasting it with the nightmare of trying to correct an overcharge, as well as their losing my Captain's Club coupon. I received a very polite response, apologizing for what was deemed "an unacceptable level of service," and was given the name of an individual to contact in the event of further difficulty. Additionally, I was offered a $100 cabin credit on my next cruise. I replied by thanking them for their attention to the issues I raised. I declined the shipboard credit, as I don't expect anything for nothing, and a monetary reward was not my objective. It would be enough for Celebrity to simply resolve matters in a prompt, courteous and professional fashion. They've promised to do so, and I'm willing to take them at their word. Boy, that 10-day Southern Caribbean itinerary on the Summit looks great! [/QUOTE]