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NCL America had a very bad time of it when they first started. Seems the largely US crew just weren't providing the level of service that cruisers are used to. There were a number of logistical issues too. On one cruise they actually ran out of coffee creamer.After a couple of months...and tons of complaints and bad reviews NCL America completely re-vamped their program, re training staff and instituting much stricter service related policies and procedures for them to follow. Since then things have turned completely around. NCL America has been getting good reviews and I hear the trip is really great. I have two co-workers who went last year and they both gave rave reviews.
NCL America had a very bad time of it when they first started. Seems the largely US crew just weren't providing the level of service that cruisers are used to. There were a number of logistical issues too. On one cruise they actually ran out of coffee creamer.
After a couple of months...and tons of complaints and bad reviews NCL America completely re-vamped their program, re training staff and instituting much stricter service related policies and procedures for them to follow.
Since then things have turned completely around. NCL America has been getting good reviews and I hear the trip is really great. I have two co-workers who went last year and they both gave rave reviews.
