I was on the cruise that sailed from San Diego April 22 and returned May 6 - on time. Yes, we got $300/cabin credits, too, but we also had several disapointments and itinerary changes to our planned trip.
We spent 5 hours in the SD Convention Center on April 22, waiting for the Infinity to first arrive then be prepared to sail again. We were initally told the ship would sail 5 hours late (10PM) but it got underway at around 8PM. We felt like herds of cattle as we were bussed from the CC to the pier, then loaded onto the ship. It was certainly a disappointing start to our long-awaited trip.
We booked over a year and a half prior to sailing. Several months after booking we were notified by the TA that Kauai was to be cut from the itinerary. We were told some lame story about damage to the dock from the earthquake last fall. We were told by a tour director in Hilo that there was no damage in Kauai.
Then a few weeks before sailing we were informed that one day of the scheduled two day stop in Maui would be cut. THEN a week or so after that the TA informed us that Kona was going to be cut! But it seems that there was enough flak generated from either TAs or cruisers, so Kona was not cut. We still lost a day in Maui.
We did have very rough seas on our return to San Diego. We sailed from Maui at 9:30 PM on April 30, and had 5 full days at sea, with two being pretty miserable from the intense rocking.
We were told many different stories as to why the ship was delayed, why the itinerary was changed, and why we were cruising below the ship's capability speed-wise. I think what really got me was that there were SO many lies. Why would a big company like Celebrity encourage their employees to lie to customers? I just did not get that.
I will certainly think twice about sailing with Celebrity again.
