My apologies for taking longer than anticipated before getting back to this topic.
Cruiser1time - I'm really surprised to read about the negative comments you've heard. My group and I just returned from 18 nights aboard Volendam, and our service was top-notch. We had great cabin stewards, great table stewards and associated personnel at our table, great service in the lounges. I've sailed on Volendam each year since she entered service, and have never had a problem. I'd be interested to hear specifics of the negative comments you've heard.
As for entertainment, admittedly it can be spotty, but a lot of that is very personal. Some people enjoy production shows, others like piano bar, others like lounges where they can dance, others like disco, and still others enjoy the classical/light classical music of the Explorer's Lounge. HAL atmosphere in general is more subdued than, say, Royal Caribbean, Carnival, etc.
ajdequmbia - not knowing on which Princess ships you've cruised, I can't try to make comparisons (I'm also a Princess Platinum member). Volendam is smaller than the Sun Class, and has the more classical atmosphere of the HAL "S-Class" (Statendam, Maasdam, Ryndam, Veendam) and "R-Class" (Rotterdam, Amsterdam, Volendam, Zaandam) ships. Holland America is known for its refined decor and beautiful fresh flowers on board - in fact, I recently learned that HAL is the largest single purchaser of flowers in the world!
At any rate, the decor theme of Volendam is flowers, and you'll see that throughout the ship in artwork as well as the gorgeous floral displays. The two-level Rotterdam Dining Room is, IMHO, much more beautiful than the low-ceiling dining rooms on the Princess ships, and gives the impression of being more spacious. The Pinnacle Grill at the Marco Polo (alternative restaurant), which features steaks and Pacific Northwestern cuisine, is worth every penny of the modest surcharge. Again, IMHO, it far exceeds the quality of beef in the Sterling Steakhouse. I don't know what cabin types your group has booked, but HAL's cabins are generally larger than those of other cruise lines. I've found their verandahs to be larger as well, and this, of course, applies to Volendam. If anyone is travelling in a full suite (Category S), they will have use of the newly installed Neptune Lounge, which is the concierge lounge. Just about any and all transactions can be taken care of by the Concierge and you never need to go to the Front Desk. For those who enjoy listening to music and dancing, there are a number of venues on board - the piano bar, Ocean Bar, Crows Nest (becomes a disco late at night), Explorer's Lounge (no dancing). I'm only hitting highlights - if you have anything in particular you wish to know, please tell me.
For those interested in art, by all means take the art tour that's offered on just about every cruise. It will explain the works of art throughout the ship. Some are several centuries-old originals, others are replicas, others are more contemporary. As first-timers, your group will undoubtedly be interested in the galley tour as well.
Volendam has added Tracy Arm to her itinerary - the morning of the day she arrives in Juneau. Beautiful scenery from the ship. When she's cruising Glacier Bay, many congregate in the Crow's Nest for spectacular views - there will be some specialists on board from the National Park Service narrating the scenery.
Quite honestly, there's nothing that I dislike about Volendam (whereas I couldn't wait to get off Star Princess earlier this year - not because of the ship herself, but the crowds). In fact, I now have two more cruises booked on Volendam in 2005. I feel very much at home when I return to her. And that's due in great part to her outstanding Officers, Staff and Crew as well as the beauty and comfort of the ship herself.
Post Edited (05-17-04 15:01)