Normal
In August 2023 we booked a HAVE IT ALL cruise on HAL for May of 2024. The booking was paid in full by November 2023. This is our first cruise on HAL and in fact our first cruise since 1987 so we anticipated much had changed. I paid the booking off early in anticipation of early access to booking for specialty dining and excursions, which I was told could be easily handled through the HAL website.While I was able to register (pre-board) via the website, including the almost $900 hold on my credit card for any billings, something no one told me about until I had already completed the booking and payment) but using the site to access specialty dining and excursions has been a no go since November. Either they are sold out, or the site is not functioning properly every time I log in. If this is any indication of what I can expect from our Holland America experience I regret the booking already.If there is a secrete to using this I wish someone would tell me. Are all cruselines this difficult to deal with?
In August 2023 we booked a HAVE IT ALL cruise on HAL for May of 2024. The booking was paid in full by November 2023. This is our first cruise on HAL and in fact our first cruise since 1987 so we anticipated much had changed. I paid the booking off early in anticipation of early access to booking for specialty dining and excursions, which I was told could be easily handled through the HAL website.
While I was able to register (pre-board) via the website, including the almost $900 hold on my credit card for any billings, something no one told me about until I had already completed the booking and payment) but using the site to access specialty dining and excursions has been a no go since November. Either they are sold out, or the site is not functioning properly every time I log in. If this is any indication of what I can expect from our Holland America experience I regret the booking already.
If there is a secrete to using this I wish someone would tell me. Are all cruselines this difficult to deal with?
