Reply to thread

I too have found their website to be unavailable when trying to do anything other than to make a payment. I tried for weeks to talk to an agent who could speak English clearly (3 attempts) about booking some excursions and making dining reservations. The excursions were mostly booked and we are unable to eat in some of the nicer restaurants on the ship. At that point, I decided just to cancel our trip. One day too late. Cancellation penalty was huge sooooo…..we are going. I was told I should have been working with a travel agent. We’ve travelled all over the world and I have never needed a travel agent but now I know. Holland America requires it if you want to stay in the loop.