Normal
Hey Seamom. We traveled in May. Actually the HAL app was still an issue, even when we were on the trip. It would drop out even on board ship. I had to sign back in about every 30-56 minutes. Some basic info was missing or near impossible to find. Booking made on line for specialty dining or excursions made on line sometimes were not registered at the venue. I several times had to go to guest services to get it correct. More importantly, If you make a reservation on line there is no way to change or cancel it so you still have to go to GS and stand in line. in our experience on Nieuw Amsterdam in May most folks at CS had such strong accents or challenges with English that over the phone was more frustrating than going down and waiting in line.This was our first cruise experience, and although it was mixed we do plan to cruise again. I think may of our disappointing experiences on board are specific to the crew and or management on board and not the line but the website, that is a corporate issue. I think HAL (or perhaps their parent company CC & plc) as an American based international player needs to get with the IT program as they are behind much of the populous in this regard.
Hey Seamom. We traveled in May. Actually the HAL app was still an issue, even when we were on the trip. It would drop out even on board ship. I had to sign back in about every 30-56 minutes. Some basic info was missing or near impossible to find. Booking made on line for specialty dining or excursions made on line sometimes were not registered at the venue. I several times had to go to guest services to get it correct. More importantly, If you make a reservation on line there is no way to change or cancel it so you still have to go to GS and stand in line. in our experience on Nieuw Amsterdam in May most folks at CS had such strong accents or challenges with English that over the phone was more frustrating than going down and waiting in line.
This was our first cruise experience, and although it was mixed we do plan to cruise again. I think may of our disappointing experiences on board are specific to the crew and or management on board and not the line but the website, that is a corporate issue. I think HAL (or perhaps their parent company CC & plc) as an American based international player needs to get with the IT program as they are behind much of the populous in this regard.
