I have already asked Carolyn about this since we are scheduled to go with her on May 5. I had posted this on another board yesterday. Also- I had used the word "unhappy campers in my e-mail to her. It was not condescending when it was used in context with my e-mail. Anyway, this was her response:
Thank you for your note. I don't know what is being said, but one tour last week went out with a driver I thought could handle it, but it went terribly wrong. It was a fluke, I always go along on a big bus as the tour guide if we have more than 14 people and use a bigger bus. we did it yesterday with 17 people and I am sure they will rate the day as very satisfactory.
As for the tour last week, I have handled any unhappy campers who have contacted me since then and I will make sure there are no more days like that. It is not how I run my business. I hope one unhappy person will not destroy the unblemished reputation I have had for the last several years.
As of yesterday, the water level was still too low for tubing, but we had a fun time at Black River in the afternoon instead. We are having a most unusual weather situation in Jamaica this winter and the water level is too low for fun tubing.
Even in our 'dry season' it generally rains in the mountains right behind YS Falls every day (to the tune of 80 inches per year). There is a permanent sign in the gift shop at YS telling people that there is a 96% chance of rain today. Generally that is very true and keeps the water level of the falls at a comfortable level for tubing year round. The only other time we have had to cancel was last summer when we had too much rain and the river was a bit too fast. Last week was the first time it has been cancelled for being too low and we all expected we would have rain to fill it up again any minute. April is the beginning of the summer rains.
Another problem is that YS Falls does not have a land phone and there is no cell phone reception at the falls, so I can't call the owner and ask if the water level is up, I can only watch the passing clouds on the mountains and hope they are dropping rain on the south side. It has started raining as of yesterday a bit. Today is cloudy and will certainly rain. By the 5th of May there should be plenty of water. If there still isn't, I will write you the week before.
We have 18 scheduled for the 5th. I will be along on the trip to make things go smoothly.
