C
Conniemc
Guest
This was actually written by someone else on my 12/6/08 sailing, but it could have been written by me. I'm posting it because I REALLY REALLY think the Princess Princess's will be shocked how bad things are now.
Very disappointing food and service
The embarkation was very smooth and the ship was beautiful and had a nice layout. We had a full suite and it was very nice and our room steward did a nice job.
The Casino was very nice and had a good layout and was extremely busy.
The food in the Horizon buffet was OK at best. The staff didn't seem to care if the food looked good or bad. Much of the hot food was cold and when I went back to complain, the server said that I was not the first to complain and he had discovered that nobody had turned the heating element on. One new thing that they advertised was the fact that they were now serving Lemonade in the buffet. Well they were, but you had to ask for it and it sometimes 30 minutes to get and sometimes you had to ask a dozen times to get a glass. If you asked for 2 glasses, you would get an attitude from the server. Why can't they put a pitcher of Lemonade out for customers to get themselves.
The Caribe Cafe was the worst I have ever experienced. We went there 2 nights and found almost nothing that we could eat. I have been on many Princess ships and this is the worst food by far. The service at dinner was terrible as well. Everyone around us were surprised at the poor quality of the food. The only reason we ate there was the fact that the dining room food and service weren't much better. The anytime dining room service was beyond poor. The service was very slow and indifferent and the food on most nights was very low quality. This is the first cruise I have been on that the food and service quality in the dining rooms was so poor and when we complained to the head waiter (no Maitre D' in our dining room, they didn't really care and they weren't surprised. As the week went on, fewer and fewer people were in the dining room for diner.
We finally got some good food from room service -
We ate 2 nights in the upscale dining rooms and the food and service there were good but not over the top. The best food we had was at Sabatini's for breakfast (which is a new perk for suite guests) The service was great and the food was good too!! The decor was really nice as well.
We had 3 ports - Jamaica, Grand Cayman and Cozumel and all were very nice.
We were supposed to stop at Princess Cays but the Captain decided not to stay because the weather was not that nice.
Overall we had a nice time but since Princess has lowered their level of service and food quality this much, we will never sail on Princess again. I even sent in a letter and never got a reply even though we are Elite status with them. We had 2 other cruises booked for later this year and we have cancelled both of them and rebooked on other (non Carnival owned lines).
Publication Date: 01/26/09
Very disappointing food and service
The embarkation was very smooth and the ship was beautiful and had a nice layout. We had a full suite and it was very nice and our room steward did a nice job.
The Casino was very nice and had a good layout and was extremely busy.
The food in the Horizon buffet was OK at best. The staff didn't seem to care if the food looked good or bad. Much of the hot food was cold and when I went back to complain, the server said that I was not the first to complain and he had discovered that nobody had turned the heating element on. One new thing that they advertised was the fact that they were now serving Lemonade in the buffet. Well they were, but you had to ask for it and it sometimes 30 minutes to get and sometimes you had to ask a dozen times to get a glass. If you asked for 2 glasses, you would get an attitude from the server. Why can't they put a pitcher of Lemonade out for customers to get themselves.
The Caribe Cafe was the worst I have ever experienced. We went there 2 nights and found almost nothing that we could eat. I have been on many Princess ships and this is the worst food by far. The service at dinner was terrible as well. Everyone around us were surprised at the poor quality of the food. The only reason we ate there was the fact that the dining room food and service weren't much better. The anytime dining room service was beyond poor. The service was very slow and indifferent and the food on most nights was very low quality. This is the first cruise I have been on that the food and service quality in the dining rooms was so poor and when we complained to the head waiter (no Maitre D' in our dining room, they didn't really care and they weren't surprised. As the week went on, fewer and fewer people were in the dining room for diner.
We finally got some good food from room service -
We ate 2 nights in the upscale dining rooms and the food and service there were good but not over the top. The best food we had was at Sabatini's for breakfast (which is a new perk for suite guests) The service was great and the food was good too!! The decor was really nice as well.
We had 3 ports - Jamaica, Grand Cayman and Cozumel and all were very nice.
We were supposed to stop at Princess Cays but the Captain decided not to stay because the weather was not that nice.
Overall we had a nice time but since Princess has lowered their level of service and food quality this much, we will never sail on Princess again. I even sent in a letter and never got a reply even though we are Elite status with them. We had 2 other cruises booked for later this year and we have cancelled both of them and rebooked on other (non Carnival owned lines).
Publication Date: 01/26/09
..and I had to go to work immediately or suffer the wrath of my Director of Nurses..:grin....she barely tolerated my 26 day self imposed Exodus!!..Go Figure!!..Hehehe..