I took your advice and emailed the VP of Guest services. This was her reply.
Dear Mr. Crawford,
Thank you for writing in regarding your concerns, we greatly appreciate the observations and feedback of our valued guests and regret to learn of any dissatisfaction.
We sincerely apologize for any inconvenience caused by the change in itinerary. It is always our intention to adhere to the published itinerary, as we understand changes can be upsetting to our guests, however, at times, circumstances may necessitate modifications. We do our best when making these changes to provide alternate itineraries that are exciting for our guests and are sorry to learn you don't feel that the itinerary provided was sufficient. As we do reserve the right to make these changes at any time, and as we are not compensating all our guests for this particular change, we are, unfortunately, unable to provide any compensation for your reservation.
We appreciate the opportunity to respond to your concerns and remain excited to welcome you aboard.
Andrew Martin on behalf of Katty Byrd
Senior Vice President, Guest Services
vicepresidentguestservices@ncl.com
Norwegian Cruise Line
7665 Corporate Center Drive | Miami FL 33126
They really just don't care. Profits before People.
