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My problem wasn't with the cancelled Norway sailings, but still we had a problem getting a refund.

In January we booked back to back cruises for December for ourselves and our daughter and her husband. It took them about 2 days to take the deposit from my credit card.

Within a few weeks my daughter found out they couldn't go so I cancelled their portion through my TA. A month later I received half the deposit back for that.

In May we found out we had to cancel as well so notified TA to cancel our trips and get our refund. Also mentioned we were still waiting for rest of refund from first cancellation.

It took til the middle of July to get the refund for our cancelled part. Still nothing on the original missing refund. Apparently they were upgrading to a new accounting software or something and that was their explanation for the delay.

After many phone calls to the TA to call them, and a phone call from me directly to them, I finally received the balance of my deposit - 5 months after the initial cancellation!! What great customer service eh? I've cruised with them twice before, but would seriously have to think about it to go with them again.

Terry & Ritchie

<blockquote data-quote="tango55" data-source="post: 710223">My problem wasn't with the cancelled Norway sailings, but still we had a problem getting a refund.In January we booked back to back cruises for December for ourselves and our daughter and her husband.&nbsp; It took them about 2 days to take the deposit from my credit card.Within a few weeks my daughter found out they couldn't go so I cancelled their portion through my TA.&nbsp; A month later I received half the deposit back for that.In May we found out we had to cancel as well so notified TA to cancel our trips and get our refund.&nbsp; Also mentioned we were still waiting for rest of refund from first cancellation.It took til the middle of July to get the refund for our cancelled part.&nbsp; Still nothing on the original missing refund.&nbsp; Apparently they were upgrading to a new accounting software or something and that was their explanation for the delay.After many phone calls to the TA to call them, and a phone call from me directly to them, I finally received the balance of my deposit - 5 months after the initial cancellation!!&nbsp; What great customer service eh?&nbsp; I've cruised with them twice before, but would seriously have to think about it to go with them again.Terry &amp; Ritchie</blockquote>

[QUOTE="tango55, post: 710223"] My problem wasn't with the cancelled Norway sailings, but still we had a problem getting a refund. In January we booked back to back cruises for December for ourselves and our daughter and her husband. It took them about 2 days to take the deposit from my credit card. Within a few weeks my daughter found out they couldn't go so I cancelled their portion through my TA. A month later I received half the deposit back for that. In May we found out we had to cancel as well so notified TA to cancel our trips and get our refund. Also mentioned we were still waiting for rest of refund from first cancellation. It took til the middle of July to get the refund for our cancelled part. Still nothing on the original missing refund. Apparently they were upgrading to a new accounting software or something and that was their explanation for the delay. After many phone calls to the TA to call them, and a phone call from me directly to them, I finally received the balance of my deposit - 5 months after the initial cancellation!! What great customer service eh? I've cruised with them twice before, but would seriously have to think about it to go with them again. Terry & Ritchie [/QUOTE]