Normal
As many have said, I am not as upset about the cruise being cancelled as I am with how it was handled. NCL has some of the rudest customer service reps I have ever spoke with, they do things in a very untimely manner, and they took all the responsibility to handle the refunds. It would have been different if NCL had to send the certificate to my TA, but they didn't... that was done completely by them, and it was still dated 2 months prior to when I received it. They need to do things in a much more timely manner than that.
