I must say that I agree with Sunnyday in the fact that NCL could compensate their passengers a little better than they are. I understand that the Norway is the cheapest ship to sail and that they may not be able to put people on other ships because they are "different products," but NCL is a rather large corporation that is making money! They should be able to do better than what they are. Even more importantly, if they really cannot do better, they need to get people who are not so rude to answer questions people may have. I understand that the customer relations department is hearing all kinds of negative things, but they are getting paid to be nice to people and to answer their questions, and to whatever they can to get these people to sail with NCL again, and I think they are doing a very poor job of that. I work in a gas station, and if I yelled at or got an attitude with even one person who came into the gas station, and my boss caught wind of it no matter what they did, I would be disciplined for it. When you work with the public, you need to be nice, and if you cannot be nice you should not deal with the public. Regardless of what people may think or say, I believe that NCL could afford to compensate people on a first come first serve basis to put them on another ship on the date of their choice. People say "It is a different product," or whatever, but you know what NCL is responsible for taking care of these people and they are not. A business will not succeed unless you take care of people when something bad happens. I know NCL did not make the engine blow up, but it is still their ship, and they were the ones letting people book it, pay it in full, upgrade them, and then wait until there is less than 90 days until your sail date and saying sorry, your cruise is cancelled, and all we are going to do for you is refund your money, and give you a $50 shipboard credit if you book NCL by September eventhough all our other ships are double what you paid and you will still have to have it paid in full if you want your same sail date. Sorry, but that is not good business practices. I was told that my cruise was cancelled about 2 months ago, and I still have yet to see a refund. So, when you hear you may see your refund earlier than expected, I would not hold my breath, and you will be lucky to see it before you book your next cruise. I will never sail on NCL, and I will do my best to spread the word with how unsatisfied with NCL that I am. Word of mouth advertising is the fastest moving type of advertisment there is, and when you work with the public it is easy to relay a message of how bad someone's customer service is. That is just my 2 cents on NCL.
