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I have heard your complaint about Carnival customer service many times. I do prefer Princess however one comment I will make is that the service I have had on Carnival ships has been very good. I was very reluctant to cruise on Carnival but I have been pleased with the service on the SHIPS. I have not had any problems so that I needed to deal with Customer service from Carnival on land so I can not speak about that.

I did run into a few small problems with things on the Carnival ships but the customer service took care of them immediately and with no problems.