Normal
Most people attribute upgrades to the TA - if truth be told, it is Princess and Princess only on 97% of the upgrades. I have received some wonderful upgrades, several to full suites from balconies and minisuites and when I asked my TA she indicated that whenever she asks Princess they indicate it is all done via the computer. She does a lot of business with Princess and she says it doesn't matter if she tries really hard to speak to the reps, it is pure luck with the computer with Princess. It may look like the travel agent but it really isn't the majority of the time.
