I LOVE my RCCL credit card. I redeemed 70,000 points for my last cruise in 5/08. Call RCCl and tell them you need some one in Crown and Anchor Society. I don't think that is the exact person, but once you get them tell them you are interested in redeeming points for the credit card, and they will know who to send you to. Once you get the right person, you just request the specific coupons you need. Keep in mind once you request them your points are gone even if you don't get to use them for whatever reason. When you get the coupons, you fill them out and submit them. It worked great for me. I saved $500 and got $100 in shipboard credit. I hope to book another cruise soon and use the 35,000 that I have earned since the last one. Hope you have a blast