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People write reviews based on their own benchmark. Let me give you an example. I had to take some pictures of a car. The owner was standing right there. The camera did not work. So, I put in fresh batteries (which I carry with me for exactly this reason) and took the pictures. On a survery I got a low mark because my camera was not ready to work.

In another case there was a difference between what I thought it should cost to fix the car and what the shop thought it should cost. The owner of the car call me. I called the shop and we reached an agreement. When this car owner received the survey I got a high mark. Why? Because it only took one call to resolve the problem.

In each case there was a small problem. In each case the problem was resolved with very little effort on the part of the car owner. Yet one gave me a low score and the other gave me a high score. Why? Because each had a different view of how the world should work.

Well, it is the same with cruise reviews.

<blockquote data-quote="Cruizer" data-source="post: 924309">People write reviews based on their own benchmark.&nbsp; Let me give you an example.&nbsp; I had to take some pictures of a car.&nbsp; The owner was standing right there.&nbsp; The camera did not work.&nbsp; So, I put in fresh batteries (which I carry with me for exactly this reason) and took the pictures.&nbsp; On a survery I got a low mark because my camera was not ready to work.In another case there was a difference between what I thought it should cost to fix the car and what the shop thought it should cost.&nbsp; The owner of the car call me.&nbsp; I called the shop and we reached an agreement.&nbsp; When this car owner received the survey I got a high mark.&nbsp; Why?&nbsp; Because it only took one call to resolve the problem.In each case there was a small problem.&nbsp; In each case the problem was resolved with very little effort on the part of the car owner.&nbsp; Yet one gave me a low score and the other gave me a high score.&nbsp; Why?&nbsp; Because each had a different view of how the world should work.Well, it is the same with cruise reviews.</blockquote>

[QUOTE="Cruizer, post: 924309"] People write reviews based on their own benchmark. Let me give you an example. I had to take some pictures of a car. The owner was standing right there. The camera did not work. So, I put in fresh batteries (which I carry with me for exactly this reason) and took the pictures. On a survery I got a low mark because my camera was not ready to work. In another case there was a difference between what I thought it should cost to fix the car and what the shop thought it should cost. The owner of the car call me. I called the shop and we reached an agreement. When this car owner received the survey I got a high mark. Why? Because it only took one call to resolve the problem. In each case there was a small problem. In each case the problem was resolved with very little effort on the part of the car owner. Yet one gave me a low score and the other gave me a high score. Why? Because each had a different view of how the world should work. Well, it is the same with cruise reviews. [/QUOTE]