Absolutely we filed a complaint. When I said that no one cared about the service failures, I meant NO ONE. We told the waiter we were not happy, the head waiter we were not happy and the Maitre D we were not happy. They wouldn't even waive the service fee, just an I am sorry it took so long. I told our friends who were staying in an Owner's Suite to talk to their Concierge about it. I never found out if they did or not. I have to say that this was our only glitch on the whole cruise. We found the service everywhere else on the Jewel to be outstanding.