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We cruised on Zaandam over the 2003 Christmas holidays. The captain, I can't remember his name but he was quite young, stood at the Captain's party and shook hands for almost an hour. When he was on stage he was very nervous but in person, one-on-one he was very charming. On other cruises, RCL and NCL, we were greeted by the captain and shook hands. Also, we took the obligatory pictures with the captain and even purchased it on HAL. On HAL, we found the senior staff very accomodating and around the ship, but disappointed never at dinner. In fact, we even gambled with the cheif engineer and his wife one evening on Zaandam.