R
rburns44
Guest
I am scheduled on her 4/10 and Carnival has changed the ship to the Fantasy. It shows on the Carnival site. Hoping this means Grand Turk is on again!
Becky
Becky
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
R
rshreib
Guest
Damn, I am going on the 4/6 cruise.. Part of the reason was to see the new renovations.. That sucks.. But a cruise is a cruise and I will enjoy anyway..
R
rshreib
Guest
And the part that really burns me is that I called carnival 48 hours ago to ask if all the problems I hear about were going to affect my cruise and they said it was fine because we are scheduled for Bahamas and the problem is only the farther ports.. There was no scheduled date for the fix.. I understand they have the right to substitute anything for anything. They can cancel ports, switch boats, change itinerary, at will but the difference between a truly great company and the the ones that simply take their success for granted are the ones that COMMUNICATE with their customers. It shows they care and that you are not just a dollar sign. Thats why I travel RCCL 90% of the time..
B
buck_i_chic
Guest
AMEN!!!!!!!!!!!!!!!
I truly agree and after I use my 50% off voucher in August I will be done with Carnival!
I truly agree and after I use my 50% off voucher in August I will be done with Carnival!
R
rshreib
Guest
And can you find any thing about this problem on their site????. Nothing in the press room. Nothing at all. Nothing that even mentions an Itinerary change. RCCL has a spot on the front page for important updates and I see Itinerary changes there all the time. According to the news, the sensation passengers waited outside for hours with no representative from carnival at all. Most found out about the problem from the press that started to gather to film. A little COMMUNICATION goes a long way..
B
buck_i_chic
Guest
I agree! We had no clue if we were going on our cruise either until I called last minute. I mean as I was boarding the plane I was calling Carnival to see if the cruise was still on. What upset me the most about our cruise is we were told when we were headed to Cozumel that all was ago and then 1/2 hour later they state we are not going here's a whopping 25.00 to spend on the ship....like the 250.00 I already spent on the ship wasnt enough for them they were giving me back my 25.00 to spend more.
Granted I did make the most of the 5 days since we did not hit any of our ports but like you said communicate and make sure it is accurate. They did that twice to us in 5 days. Said we were headed here and there and come to find out we circled Cuba 4 times.
Granted I did make the most of the 5 days since we did not hit any of our ports but like you said communicate and make sure it is accurate. They did that twice to us in 5 days. Said we were headed here and there and come to find out we circled Cuba 4 times.
