Normal
As we have cruise on Pride of America purchased, I have been reading with some trepidation about problems with service and cleanliness on this ship. This will be our first cruise. Need help with knowing who are the proper people in authority to go to with any problems that may occur. Have read about beds with no top sheet, dirty duvet covers, floors unclean, toilets not flushing, bathrooms not cleaned for passenger arrival, unclean glasses. Also have seen that the night viewing of the volcano is being dropped from the itinerary with reason being stated as need to save the time because of propulsion/engine problems. We realize that engine problems happen, but have seen this reason stated for several departures. Also late arrival into ports. How much is the cruise industry allowed to take away from what passengers have purchased?
