Yes to a degree some people are somewhat protective of their favorite cruise line, it is just human nature, but.
Your statement that "if a problem is not made well known it will never be addressed or corrected" might be a little misguided in the fact that to the cruise lines, ALL cruise lines, including Celebrity, they are aware of it, this is an issue that has affected cruise ships for several years, norovirus is an equivalent of the Bubonic plague of times past and in defense of all of those cruise lines, the do take it serious, both in customer concerns and let's face it the effect on the bottom line.
Biggest problem they have is the passengers themselves they come onboard sick every day, the cruise lines have to deal with that but it is an unknown. Thankfully it really doesn't happen that often but that is of little consolation when it happens on a ship that you are on.
When you board you sign a statement that you have no symptoms of any kind, you probably answered that questionnaire honestly and signed away, BUT how many didn't answer it honestly, that is the unknown that all cruise lines have to deal with, if you don't have sweat running off of you and your not doubled over with cramps or have diarrhea running down your leg, they kindof have to take you at your word, trouble is a $2000 investment that somebody doesn't want to loose because of a last minute illness can be a driving force in going on a cruise when they should be home in bed. Trouble is that driving force affects everybody they come in contact with and lets face it, a cruise ship is a contained environment so things can spread fast. But no cruise line just betting on the come, is going to have barf bags laying around all over the ship, really what kind of an impression does that leave, they all have reaction teams that will descend on an area or a cabin for a total disinfection if there is a virus issue, there are sanitizers all over the ships, there are warning signs in the bathrooms about washing procedures, there are notices left by the stewards in the cabins, (if anybody bothers to read them) there are times when you are not allowed to touch the serving utensils on the buffet line, the list can go on and on, but if you are looking for people walking around the ship in hazmat gear and a waiter handing out barf bags with dessert, not going to happen, 95% of virus containment is handled behind the scenes, they are trying to work on containment while still allowing those that are not sick to enjoy what they can of their vacation. I have been on a cruise where the smell of chlorine was so bad and the hand rails on the stairwells where white from residue that you used the elevator whether you wanted to or not, and no it wasn't Celebrity, we boarded 3 hours late because of the extra time to disinfect, it just happens
The cruise lines, ALL cruise lines, take this very seriously, and it is all fed through the CDC who are actually the ones that determine the response levels depending on the percentage of ill passengers and crew.
Bottom line is, yes it was unfortunate that you happened to be on one of the 5 or so percent of the cruises that are affected by norovirus, ya the cruise lines, including Celebrity, are so in tune to this that the actual percentages are really low but none the less it was your cruise, it was your vacation and you got stuck with the short percentage.
But you know, when it happens, if those affected would notify the medical center, stay in their cabin, follow the guidelines for a noro outbreak, it would prevent a lot of overall sickness, and the ship would be able to deal with it far more effectively. But let's cut to the chase here, what are the chances of that happening. Absolutely none, and that is NOT the ships fault, they only have to clean up the mess.
It is pretty much an excepted condition that NO ship creates a norovirus, it is brought onboard by a passenger, or in very small cases an crew member that acquired it while on shore, but the crew are smart enough to notify medical and hunker down in their cabin for a couple of days, that is not always so for the passengers.
