K
Karin
Guest
We were on the last of 8 2 dayers and everything was open with a full crew but the service was so bad I had them credit back my gratuities.
At check in we had 2 do it twice since the system was not working right. The next day I had to have all 3 of our credit cards scanned twice because they system cancelled us out.
Staff was very disappointing. In the dining room we had to ask for water and ice tea, waited 20 minutes to order, waited over an hour for dinner after the salad was served. Never made the show because we just finished eating by 10:45. Dinner was not hot.
Cabin steward couldn't remember we had late seating and found him cleaning ours up at 7pm just when we wanted to get ready. He left dirty wash towels on the counter. He didn't even have the right passengers listed in our cabin.
In the ocean view cafe/buffet staff walked by and by and by never asking if you needed coffee, drinks whatever. You had to ask them to clean off tables so you could sit down. When you got dishes and silverware I found dirty ones 4x. Food was never hot here.
They let kids in the solarium.
They allowed smoking on the balconies even though it was 'technically' not allowed.
No chocolates on the beds at night.
Balcony was always dirty.
Nothing was on time - games, shows, presentations, nothing.
Chairs, especially in the dining room, were uncomfortable everywhere. They're made for very tall people since they were very deep. If you're short you'll have a tough time.
Shops are super tiny with not a lot of inventory. Only shops with choice was liquor and jewelry and of course since they have the largest margins. And VERY expensive. Perfumes were retail prices from here; no real bargains at all.
5 specialty restaurants have the great food but you pay extra of course for it which you really shouldn't have to. Dining room meals were just not up to par.
The boat is a work of art - everything from ultra modern to sophisticated. Loved the no smoking, especially in the casino and bars. Lawn club is nice and the solarium is to die for; only wish they didn't allow kids in. Shows were great. Best cabins are in the Aqua Class with private lounges and dining room aft.
Gotta let them work things out I guess but it was not what you'd expect from Celebrity at any time.
At check in we had 2 do it twice since the system was not working right. The next day I had to have all 3 of our credit cards scanned twice because they system cancelled us out.
Staff was very disappointing. In the dining room we had to ask for water and ice tea, waited 20 minutes to order, waited over an hour for dinner after the salad was served. Never made the show because we just finished eating by 10:45. Dinner was not hot.
Cabin steward couldn't remember we had late seating and found him cleaning ours up at 7pm just when we wanted to get ready. He left dirty wash towels on the counter. He didn't even have the right passengers listed in our cabin.
In the ocean view cafe/buffet staff walked by and by and by never asking if you needed coffee, drinks whatever. You had to ask them to clean off tables so you could sit down. When you got dishes and silverware I found dirty ones 4x. Food was never hot here.
They let kids in the solarium.
They allowed smoking on the balconies even though it was 'technically' not allowed.
No chocolates on the beds at night.
Balcony was always dirty.
Nothing was on time - games, shows, presentations, nothing.
Chairs, especially in the dining room, were uncomfortable everywhere. They're made for very tall people since they were very deep. If you're short you'll have a tough time.
Shops are super tiny with not a lot of inventory. Only shops with choice was liquor and jewelry and of course since they have the largest margins. And VERY expensive. Perfumes were retail prices from here; no real bargains at all.
5 specialty restaurants have the great food but you pay extra of course for it which you really shouldn't have to. Dining room meals were just not up to par.
The boat is a work of art - everything from ultra modern to sophisticated. Loved the no smoking, especially in the casino and bars. Lawn club is nice and the solarium is to die for; only wish they didn't allow kids in. Shows were great. Best cabins are in the Aqua Class with private lounges and dining room aft.
Gotta let them work things out I guess but it was not what you'd expect from Celebrity at any time.
