Normal
Was this your first cruise and did you not book with an agent? Service charges are expected on most cruises ships and are often added before your departure to avoid the inconvenience of paying while onboard though many passengers choose to give additional rewards to those staff members who give exceptional service.I understand that you are most upset as this cruise did not meet your expectations but on the contrary, it would seem NCL did address many of your concerns as it is a very long response giving their policies, trying to explain circumstances and what, if anything, they could do for you.I hope you may find another trip to your liking and be able to read up on future cruises on sites like this to be informed by others’ experiences to discover what might suit you best, find competitive pricing and understand differing policies on tipping. New cruisers have a lot to learn about the fine print and how to enjoy their cruises to the fullest.
Was this your first cruise and did you not book with an agent? Service charges are expected on most cruises ships and are often added before your departure to avoid the inconvenience of paying while onboard though many passengers choose to give additional rewards to those staff members who give exceptional service.
I understand that you are most upset as this cruise did not meet your expectations but on the contrary, it would seem NCL did address many of your concerns as it is a very long response giving their policies, trying to explain circumstances and what, if anything, they could do for you.
I hope you may find another trip to your liking and be able to read up on future cruises on sites like this to be informed by others’ experiences to discover what might suit you best, find competitive pricing and understand differing policies on tipping. New cruisers have a lot to learn about the fine print and how to enjoy their cruises to the fullest.
