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That sounds like a really disappointing experience, and it's frustrating to see so many issues pile up on a vacation that was meant to be enjoyable. The lack of attention to detail, miscommunication about charges, and the overall service could definitely affect anyone's enjoyment. It's concerning to hear about the hidden costs, poor customer service, and the lack of responsiveness to complaints. Hopefully, NCL can improve their services for future guests to avoid these kinds of issues.