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For my upcoming cruise I first checked out two referrals from cruisecompete. It was painful at best to get someone to answer the phone at the two agencies I contacted. One agency kept transferring me to different reps just because I was following up on a cruisecompete quote. The other agency couldn't answer my question when I originally called saying they would have to contact Carnival and call me back. I got one callback which went to my voicemail. So I called the rep back within five minutes and got reps voicemail and never heard from the agency again. That's not customer service in my book so any difference under $100 of what the cruise line is quoting is not worth it to me.

I am currently booked directly through a CVS at Carnival, and have spoken with the rep three times and been delighted with the service on all three calls. Granted I always get his voicemail when I call but he calls me back within the hour. I like the fact that with the direct booking I will never pay any kind of processing and/or cancellation fee (outside of the penalty phase); and if I do see a price drop, I don't have to phone a TA who then has to call Carnival for a decision.

Enjoy your journey, Alicia!

119 days until Triumph!! =COOL

<blockquote data-quote="Sea Turtle" data-source="post: 1120747">For my upcoming cruise I first checked out two referrals from cruisecompete.&nbsp; It was painful at best to get someone to answer the phone at the two agencies I contacted.&nbsp; One agency kept transferring me to different reps just because I was following up on a cruisecompete quote.&nbsp; The other agency couldn't answer my question when I originally called saying they would have to contact Carnival and call me back.&nbsp; I got one callback which went to my voicemail.&nbsp; So I called the rep back within five minutes and got reps voicemail and never heard from the agency again.&nbsp; That's not customer service in my book so any difference under $100 of what the cruise line is quoting is not worth it to me.I am currently booked directly through a CVS at Carnival, and have spoken with the rep three times and been delighted with the service on all three calls.&nbsp; Granted I always get his voicemail when I call but he calls me back within the hour. I like the fact that with the direct booking I will never pay any kind of processing and/or cancellation fee (outside of the penalty phase); and if I do see a price drop, I don't have to phone a TA who then has to call Carnival for a decision. Enjoy your journey, Alicia!119 days until Triumph!!&nbsp; =COOL</blockquote>

[QUOTE="Sea Turtle, post: 1120747"] For my upcoming cruise I first checked out two referrals from cruisecompete. It was painful at best to get someone to answer the phone at the two agencies I contacted. One agency kept transferring me to different reps just because I was following up on a cruisecompete quote. The other agency couldn't answer my question when I originally called saying they would have to contact Carnival and call me back. I got one callback which went to my voicemail. So I called the rep back within five minutes and got reps voicemail and never heard from the agency again. That's not customer service in my book so any difference under $100 of what the cruise line is quoting is not worth it to me. I am currently booked directly through a CVS at Carnival, and have spoken with the rep three times and been delighted with the service on all three calls. Granted I always get his voicemail when I call but he calls me back within the hour. I like the fact that with the direct booking I will never pay any kind of processing and/or cancellation fee (outside of the penalty phase); and if I do see a price drop, I don't have to phone a TA who then has to call Carnival for a decision. Enjoy your journey, Alicia! [i][color=#FF0099]119 days until Triumph!![/color][/i] =COOL [/QUOTE]