While there may be some good travel agents left, but most/many have no experience except what they see in the brochures. But, as someone said above your comfort level of booking your own trips and asking the right questions etc. is up to you. Our friend is a good, TA and some times I book with her if her agency gives some OBC or has some trips, perks, I cannot get anywhere else. Most of the time I do my own thing, rather than having to make changes through a TA(PITA), RC's trip planners can be very helpful and do somethings for you that a TA cannot do or easily do, they see basically the same screen as you do on your computer. I just had this happen, it was not a upgrade or anything like that, but could not do it on RC's web site and it took her a while to do it, asking permission I guess.