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My friend and I booked out Constellation cruise (08/19/04) through
Celebrity itself. We were quoted several different charges and options at time of booking.

When we got our statement, it was different, total price and everything. I called the travel consultant I had talked to, and she explained about fees. OK, we knew there were port fees and airline surcharges etc. but we had asked for a total price.
Still nothing added up.

I asked for an itemized statement which came this weekend. STILL nothing adds up -- total price is greater than the sum of its parts. I have called the company, got no satisfaction and am waiting to hear from the sales manager.

Has anyone else had this problem with Celebrity? I have made four trips with Cunard lines in last four years and never had to question a thing.

I am not ordinarily a complainer. I just like to know what I am being charged for right up front. We cancelled another cruise with a discount agency because they tried to add some "lookup" fees which we felt were unwarranted.

love
joan

<blockquote data-quote="joramrose" data-source="post: 699914">My friend and I booked out Constellation cruise (08/19/04) through Celebrity itself. We were quoted several different charges and options at time of booking.When we got our statement, it was different, total price and everything. I called the travel consultant I had talked to, and she explained about fees. OK, we knew there were port fees and airline surcharges etc. but we had asked for a total price.Still nothing added up.I asked for an itemized statement which came this weekend. STILL nothing adds up -- total price is greater than the sum of its parts. I have called the company, got no satisfaction and am waiting to hear from the sales manager.Has anyone else had this problem with Celebrity? I have made four trips with Cunard lines in last four years and never had to question a thing.I am not ordinarily a complainer. I just like to know what I am being charged for right up front. We cancelled another cruise with a discount agency because they tried to add some &quot;lookup&quot; fees which we felt were unwarranted.lovejoan</blockquote>

[QUOTE="joramrose, post: 699914"] My friend and I booked out Constellation cruise (08/19/04) through Celebrity itself. We were quoted several different charges and options at time of booking. When we got our statement, it was different, total price and everything. I called the travel consultant I had talked to, and she explained about fees. OK, we knew there were port fees and airline surcharges etc. but we had asked for a total price. Still nothing added up. I asked for an itemized statement which came this weekend. STILL nothing adds up -- total price is greater than the sum of its parts. I have called the company, got no satisfaction and am waiting to hear from the sales manager. Has anyone else had this problem with Celebrity? I have made four trips with Cunard lines in last four years and never had to question a thing. I am not ordinarily a complainer. I just like to know what I am being charged for right up front. We cancelled another cruise with a discount agency because they tried to add some "lookup" fees which we felt were unwarranted. love joan [/QUOTE]