X was our second cruise line back in 93...the ship was the Zenith. It was new then and it just seemed like "The greatest." Compared to our first cruise which was on the RCCL's "Song of America" it was just us. Laid back, Quiet, (few announcements) , bigger rooms , better service and much better food and service in the Dining room.
Don't get me wrong we enjoyed the "Song" It got us hooked.
We did the Horizon through the Canal X's first Canal journey. A sister ship to the Zenith although a couple of years older. We were indeed really hooked.
We have since sailed on HAL a few times and X's Infinity more than once.
Service on board still remains the big reason along with the comfortable size and space on their ships. The M class is big but the space usage keeps everything in perspective. You are often alone throughout the ship. And the Infinity feels like home.
The T-pool area and Cafe are just grreat. Nothing beats the warm falling water from one of the four stand pipes as it hits the back of my neck as I relax early AM.
Pool/sun space is OK even on sea days.
Cruise prices are reasonable and their repos even more so and we take advantage of those as often as we are able. Planning ahead we can often get some very nice deals. OUr placement up here in Canada means that we generally have longer flts. to Warm ports so when we go warm we plan longer cruises.
Their loyalty program is no great shakes but it does have some features that we can take advantage of...
Oh did I tell you they have the best Martini bars at sea. !!!!
That being said we are off soon to say goodbye to the Zenith and the lines very first Martini bar at sea. It is leaving X and going to a subsiduary in Europe.
They treat you to a very nice journey when at sea, staff with few exceptions seem to enjoy themselves and therefore you feel like you are welcome and part of the enjoyment.
Their land staff is based in all places, Witchita, and I doubt many of them have seen the sea. Sometimes this can be frustrating but overall eventually we have been provided with super service.
All of our experiences have not been great on the M class. Two of our cruises have been hampered by pods problems. One we were on we actually were put off the ship in Mexico as the cruise could not continue. X seems to have somewhat of a handle on this problem but the possibility of that problem still exists and until they get a true fix on this if you are not flexible in your holiday times and/or book your own air to longer cruises especially open jawed distant ports I would indeed remain wary. This on the M class ships only.
Oh did I mention the best martini bars at sea
From what I personally have observed on the Lines we have sailed we are very comfortable recommending Celebrity.
That being said it's just a cruise line trying to make money and sometimes "Ship" happens.